Rudolph & Hellmann Logistics Insights Newsletter Winter 2024

www.rudolphandhellmann.com Identify the purpose for the Gemba Walk Ensure you understand the process you are about to observe Select a time you will be observing Observe where value is created, where the work is done Observe the processes and quality of service provided (inputs and social interactions) Recognise how the process performs in its current state Visualise the gap between the ideal state and what actually happens Look for opportunities for improvement (close the gap between actual and ideal) Follow-up and communicate improvements with the team managing the process being observed 9 Steps in Gemba Walk Gemba: A People-Centric Approach to Operational Excellence By embracing Gemba, we’ve gained a deeper understanding of our logistics processes. We’ve been able to streamline workflows, reduce waste and ensure timely deliveries. This highly engaged approach has also helped us prioritise safety, identify potential hazards and implement measures to create a safer working environment. One of the most rewarding aspects of Gemba is the opportunity to connect with our teams on a personal level. By spending time on the shop floor, we build stronger relationships, foster a culture of collaboration and empower our employees to contribute to continuous improvement. Our commitment to developing talent from within is another key factor in our success. By investing in our people and providing opportunities for growth, we create a motivated and engaged workforce. As we continue to navigate the complexities of the automotive, healthcare and aerospace sectors, Gemba remains central to our approach. By staying connected to the realities of our operations, we can deliver efficient, sustainable and safe logistics solutions that meet the evolving needs of our clients. Rudolph and Hellmann’s success in operational logistics is driven by their unwavering commitment to people, processes, and principles. By adopting Gemba, nurturing talent from within, and prioritising lean, sustainable, and safe operations, they continue to set the standard for excellence in logistics. Their belief that “logistics is a people business” resonates across their organisation, empowering employees at every level to contribute to a shared vision of delivering efficiency and sustainability. As they move forward, Rudolph and Hellmann remain focused on leading the way in operational logistics, proving that great results come from investing in people, embracing innovation and staying true to core values. As General Manager for Rudolph and Hellmann for ILC & TUO3 at Plant Oxford, I’ve seen first-hand how the power of Gemba can transform our operations. Gemba, a Japanese term meaning “the real place,” is a philosophy that encourages leaders to go directly to where the work happens to observe processes, identify problems and implement solutions. Introducing Andrew Greaves Senior Solutions Design Manager Rudolph and Hellmann are excited to announce the return of Andrew Greaves as Senior Solutions Design Manager in the Projects Team. Andy’s journey with the company began over a decade ago as a Logistics Analyst, and he now returns with an impressive 14 years of expertise across retail technology, automotive manufacturing and e-commerce. Andy’s career highlights include pioneering roles at Amazon Web Services (AWS), where he drastically improved implementation timelines and led projects like the “Just Walk Out” technology at Wembley Stadium. At BMW Group, he streamlined logistics with innovations like automated tow trains and advanced SAP systems. His stint at Lotus F1 showcased his talent for precision and process optimisation in high-stakes environments. Andy excels in delivering transformative projects, combining technical mastery in technologies like IoT, machine learning and cloud solutions with leadership in lean manufacturing methods. His expertise is invaluable as Rudolph and Hellmann expand into NHS and UK aerospace sectors, where efficiency and innovation are key. We are thrilled to have Andy’s blend of technical skill and strategic insight driving our mission forward in these critical industries. Welcome back, Andy! Elevating Standards and Embracing Sustainability We overhauled our Standard Operating Procedures, ensuring clarity and efficiency. Rigorous auditing and 5S practices maintained a safe and productive work environment. A major milestone was achieving TISAX Level 2 certification, demonstrating our commitment to information security. Sustainability was a key focus. We introduced new initiatives to reduce paper usage, calculated our carbon footprint and achieved carbon neutrality for our head office. We also improved our sustainability score in supplier assessments. The success of these initiatives is a testament to the hard work and dedication of our teams, and the strong partnership between R&HA and BMW. We’re proud of our achievements and excited about the future. 2024 was a year of significant achievement for Rudolph and Hellmann at Mini Plant Oxford. We focused on quality, efficiency and sustainability, implementing new systems, achieving certifications and reducing our environmental impact. Andrew Greaves Senior Solutions Design Manager Rudolph and Hellmann We overhauled our Standard Operating Procedures, aligning training and operations to meet ISO and TISAX Level 2, launched our first Sustainability Report and achieved carbon-neutral certification for our head office. We’ve blended lean logistics with eco-friendly practices. Denzil Allen Head of HSEQT Rudolph and Hellmann Josh Cadle General Manager ILC & TUO3 Rudolph and Hellmann